Abbey Travel Europe, USA, Cruise and Over 50s Customer Feedback - Abbey Travel, Ireland

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Europe, USA, Cruise and Over 50s Customer Testimonials



25 July 2015

Just back from Lanzarote for my first family holiday I would like to thank Joanna for all your help great place felt in safe hands will definitely be booking with them again great team very professional

C. Warner

29 April 2015

Hi Marie
Sorry for not reverting before now.
Thank you very much for helping to organise the best family holiday we have ever been on. Really impressive, definitely return there next year.
Chat to you later this year or early next year to book the next holiday.
Thanks again!!

21 March 2015

Good evening,

I am writing to say a very big thank you to one of your staff members, Jade.

About ten days ago we had a death in the family and that family member was based in Cyprus and we needed to get to Cyprus as soon as possible. As you can imagine it was a stressful time for the family and as there are no direct flights to Cyprus this time of year, I had my concerns. However I rang your office and I spoke with Jade and she was so kind towards me on the phone when I explained to her what had happened.

My grandmother does not have the greatest mobility and was one of the passengers travelling, this put how many stop overs to a minimum. I had forgotten to advise Jade of the needs assistance we would need so I had to ring her back that evening to advise, which I was embarrassed about as I always book my grandparents holidays!! Jade said that there was no issue what so ever and she would sort that all out for me. They were worried about the transfer flights and the wheelchair assistance needed in all airports. My family have returned as of yesterday and have said that everything went so smoothly.

My grandparents are both 87 years of age and have spoken so highly to everyone of Jade and Abbey Travel that my granddad has said he will never look past Abbey Travel if ever they need or wish to go away again. This time has been our 3rd time to use your company, the next holiday is booked via yourselves for April to Lanzarote!! I wish to say thank you very much for the work that was done for me that day and the kindness Jade showed towards me. She is an assist to your company.

Kind Regards Danielle 

06 October 2014


I travelled to Turkey izmir on the 13th September for 2 weeks and booked with a girl called Rachel. I just want to say how helpful she was in able to assist me in every way she could. She called me back at the exact time she said she would that's what you call dedicated to your job. She is a credit to your company (team) and look forward to booking with abbey travel for summer 2015 and Rachel will be the main reason il will be returning for her kindness and understanding and follow up emails.

Many thanks to Rachel and all at Abbey Travel for a great holiday.

Thanks Karina

03 October 2014

Hi Rachel,

Thank you for your help and can I just say I have gone to other companies regarding this and I have to say your company has been the most efficient and professional in dealing with my booking.

King regards Louise

23 July 2014

Just back from a 3 day break in Paris with my wife for our first anniversary which was booked through Lisa. Can't thank Lisa enough for all her help from the moment I booked it to paying it off. She was absolutely brilliant and a fountain of knowledge with information about Paris and things to do and see over there as I had never visited Paris before. I will definitely be booking any future family holidays or city breaks with her.

16 June 2014

Hi Toni

I just want to say thanks for organising our recent trip to Pefkos in Greece. We had a fantastic time. And I highly recommend the Lindia Thalassa studio / apt. in Pefkos, Rhodes. Again thanks. And we will definitely be booking more holidays with Abbey Travel, soon as possible hopefully.


29 April 2014

Hi Toni

Just back from our week in the Polynesia Hotel, Benalmadena. We had a great week. We were able to upgrade to all inclusive on arrival. I would highly recommend anyone to do this as it’s a bit out from the main town and it is ideal with kids. The food choice was excellent and the hotel facilities amazing. Plenty to do, both inside and outside of the hotel. We had mixed weather but it really didn’t matter as the hotel had such good facilities. The private transfer was just brilliant and I would highly recommend anyone with small kids to pay the extra few euro as it made the whole journey very smooth. Thanks for all your help. And if a deal for this hotel ever comes up I would be grateful if you could let me know

Kind Regards, Kerrie Anne




30 April 2014

To whom it may concern,

I've just returned from a fantastic holiday in Orlando with a large group of mates and I wanted to drop a quick line to commend your company and you're staff. In this day and age of online bookings I was fairly skeptical about using a travel agent to book our holiday however I couldn't have been more wrong. Celine Rooney basically created and personalised our entire holiday package based on our needs whilst keeping the cost extremely reasonable and competitive. Celine stayed in touch throughout the booking process and was extremely helpful anytime we wanted to tweak an element of the holiday and given there were eight people involved this happened fairly regularly. Celine is an asset to your company and I will certainly be recommending and using your company again in the future.

Thanks again, Jason

30 September 2013

Hi Toni,

Thank you for organising our trip which we enjoyed very much. The Marriott in Copley Place is an excellent location very close to train stations etc. and excellent shopping malls. Boston is a very easy city to get around - either by walking or public transport. The weather was very hot when we arrived but did cool down a bit towards the end of the week.

Again, Toni thanks for all your help and assistance - as usual a pleasure to do business with you.

Kind regards Lorraine


Over 50s  

06 October 2013

Good Morning Marc,

We have returned home after our holiday on the Catalan Coast having enjoyed a marvellous holiday at the Hotel Amaika. On my own behalf and that of my family and group I wish to thank you for your help and support in organising our trip. Everything went according to the plan that you outlined in advance of our departure and the hotel experience was a delight. Based on our good experience I will be in contact with you later in the year seeking advice on a holiday in Majorca.

Kind Regards Mary

29 September 2013

"tell the manager Joanna is No 1, a great asset to your old time customers"




14 April 2015

Just got back at the weekend after a great holiday onboard MSC Splendida. Lisa organised the whole trip for us and we had nothing to worry about. I wish we had stayed a night or two at the port we disembarked so maybe it might be an idea to suggest that option when customers are planning a cruise. I'll definitely be booking another cruise with you. Thanks for all your help.



20 August 2013

i just want to say my sister and i had a great time yesterday on MSC Magnifica. Joanna, Jade, Lisa were lovely and looked after us very well.They were so friendly and all of the group had a fun day out,we were wined and dined and taxied to and from, it was a lovely way to spend a Monday We will certainly consider an MSC cruise for next year and will book with Abbey Travel if we can afford it.

Thanks again Patricia


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