Abbey Travel Oz, Adventure & Worldwide Customer Feedback - Abbey Travel, Ireland

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Oz, Adventure and Worldwide Customer Testimonials



25 March 2015

Hi Kathryn

Just wanted to drop you a note to say many thanks again for organising our epic trip down under. All of the airport/hotel and the Hamilton transfers went off without the slightest hitch, the hotels were all ideal (the Oaks Felix and Mandalay were particularly nice) and the airlines, especially Virgin Australia, were great, including getting us to Auckland from Melbourn via Brisbane (albeit in a bit of a rush). I would highly recommend Abbey Travel to anyone who asks me about travelling to Aus/NZ. I've nearly (not quit yet) got tired of telling everyone who asks all about our trip.

Kind regards Stephen

04 March 2015

Hi Kathryn

Just a quick update. In short, all going fantastically well. Enjoyed Brisbane and the match especially! Port Douglas hotel and area was spectacular, the reef snorkelling unforgettable. In Sydney airport now waiting to board short flight to Canberra for match v SA tomorrow (when we mention to anyone that we have Canberra on our itinerary they look shocked, it's clearly not popular with locals!). All the airport transfers spot on so far and we got all our match tickets in a pack in Brissie. Regards Steve 08 July 2014 Hi Monica, Based on your service to us in getting me home to OZ we have just booked flights to Canada with Marie. Your attention to our needs has brought Abbey repeat business. Feel free to forward this email to your boss.

Thanks & Regards, Bill

31 January 2014

Hi Kathryn,

Many many thanks for all your help. I will know who to make contact with if I ever get a chance to travel again. Your employer is very very lucky to have such a very nice and efficient staff member.

Regards Marie

09 August 2013


I'm not so sure if this is the correct place to write a review but I just like to thank a lady by the name of Monica Di Rossi who works with you at abbey travel she was most helpful and made my year in Australia stress free. She was so pleasant when I called in a year ago to book my working holiday. So please say thank you to her. :)

Warmest thanks, Aoife 

02 August 2013

I have just booked our first holiday in 4 years to Perth, Western Australia with Abbey Travel I received cheaper quotes from USIT and but I chose Abbey Travel because of Celine Rooney in your Online bookings department. I was a bit nervous about doing this solely online as I didn’t want to mess up the booking so I called your main number and got Celine.

Celine was professional to a fault and her help dismissed any fears I had. She knows how to deal with customers and is the single major difference between Abbey and all the other suppliers I contacted. None were interested in MY problems only their own little processes. Celine focussed on my needs and my problems. She guided me as to exactly what to do and filled me in on what would happen next. Again something the others couldn’t be bothered doing.

Being a former owner of several successful business ventures and a manager of sales people I know how lucky it is to have a member of staff that you can always rely on. Celine Rooney is one of those employees. The “go to” person. I would be grateful if you could pass on my enormous thanks to Celine and if it wouldn’t be too much trouble could you drop me an email back to let me know you got this.

Many thanks Charlie



12 May 2015

Hi Maura,

Just back from Cuba.
I would like to place on record our positive experience with Exodus.
Everything on the holiday went according to plan and exceeded our expectations. 
The organisation, attention to detail, commitment of staff was second to none and made for a totally enjoyable experience.
Many people on the tour were previous clients of Exodus and this, I think, speaks for itself.
We are saying these comments as experienced worldwide travellers.
Well done to Abbey Travel for joining up with Exodus and we would definitely recommend both Companies.

05 January 2015

Dear Kathryn;

Just a quick email to say that Exodus was able to organise the renewal of our marriage vows in Patagonia. The tour guide pre-arranged a small ceremony with the local Bishop in Ushuaia, who wrote some lovely vows. We renewed out vows on St. Stephen's Day with a group of local parishioners. We really enjoyed our trip to Patagonia, the nature was magnificent and particularly the glaciers and mountain adorned national parks. It was a tremendous experience to be 'at the edge of the world' and I was very impressed with Argentina's European feel, along with its wild frontier territories. Thanks so much for all your help. The service representatives (Xanthe, Marcus and Brendan Phelan) at Exodus offered great assistance before the trip. Garrett had a great variety of vegetarian food, and he was impressed with the standard considering Argentina likes its meat.

All the best for the New Year, Pamela and Garrett

31 October 2013

Hi Monica,

I arrived back from the trip of a lifetime and wanted to drop you an email to let you know how much I enjoyed it. The group of people from the African Walking Company that looked after us on the hike were amazing and I will never forget them. They climb that mountain like mountain goats but yet they risk their lives every day to ensure people like me get to the top. It was the trip of a lifetime. The safari was also amazing and we were really lucky with what all the wildlife that we saw - just brilliant seeing them in their natural habitat. And a big thank you goes to you - I still remember the first day I walked into Abbey Travel to explore the Kili walk and how enthusiastically you described it. I'd my mind made up as I was leaving the office so thank you for all your help, taking the time to answer all my questions and for giving me some excellent advice for the trip. If ever you need someone to review the trip please let me know and I'd be happy to do it.


02 September 2013 A Mount Blanc Trek with Exodus


Just to say I had the best time ever...Amazing trip...didn't want to come home.

Thanks Roisin



24 July 2015

I have been dealing with Karen O'Neill over the past few weeks re a trip to China. I left it very late but I have to say Karen was fantastic. She was really professional, my many questions were dealt with quickly and with great detail. I was constantly updated with progress and was very informed re every detail at every stage. As a manager myself I am very aware of the importance of good customer care as well as having good reliable staff. Karen was an absolute pleasure to deal with and the service I received will definitely bring me back to Abbey Travel. You have a great staff member in Karen and I felt it should be recognised - which is something I rarely do.
Many thanks

Eoin K.

18 March 2015

Hi Kathryn

Just a quick note to thank you for arranging everything for us on our recent holiday to Thailand we had no hitches at all and all the hotels were lovely and the staff fantastic. Barbara & stephen, Liz Derek & Tighe had a great time once again thank you for doing a great job for us as usual, we will be on to you for next year for australia but not until later on this year 

yours sincerely