FREQUENTLY ASKED QUESTIONS
Welcome to the Abbey Travel FAQ section. Here you’ll find answers to the most common questions about booking, deposits, payments, guarantees, and travel with Abbey Travel.
Booking & Deposits
How much is the deposit when booking with Abbey Travel?
Many holidays can be booked with a low deposit from €25 per person. The exact deposit amount varies depending on the package, airline, and hotel.
Can I pay for my holiday in instalments?
Yes. Abbey Travel offers a Pay Monthly Plan which allows you to spread the cost of your holiday. An admin fee applies to this option.
When is the balance due?
If you choose the standard deposit option, the balance is typically due 10–12 weeks before departure, depending on the operator. For Pay Monthly bookings, payments must be completed before your travel date.
What happens if I miss a monthly instalment?
If instalments are not paid as agreed, your booking may be cancelled, and standard cancellation charges will apply.
Payment Options
What payment methods are accepted?
You can pay online with Visa and Mastercard debit/credit cards. Payments are processed securely via encrypted servers.
Can I pay in full at the time of booking?
Yes. You can choose to pay the full balance immediately if you prefer.
Is it safe to pay online with Abbey Travel?
Yes. Abbey Travel uses secure SSL-encrypted gateways to protect all online transactions.
Is payment via credit or debit card safe?
Your credit/debit card payment on our website is extremely secure as our website is using a SSL (Secure Socket Layer) connection with the credit/debit card companies. Our secure server encrypts your credit/debit card information, ensuring that your Internet transaction is private and 100% protected.
Cancellations & Changes
Can I cancel my holiday?
Yes, you can cancel, but cancellation fees apply. Deposits are non-refundable, and additional charges depend on the timing and supplier policies.
Can I make changes to my booking after it’s confirmed?
Changes are possible in some cases, subject to airline and supplier rules. Amendment fees may apply.
What happens if my airline cancels or changes the flight?
If schedule changes occur, Abbey Travel will contact you with available options, which may include alternative flights, rebooking, or refunds depending on the airline’s policy.
Travel Protection & Guarantees
Is Abbey Travel fully licensed and bonded?
Yes. Abbey Travel is licensed and bonded by the Irish Aviation Authority, giving you full financial protection.
Does Abbey Travel offer a price guarantee?
Yes. Abbey Travel offers a Price Match Guarantee on package holidays, ensuring you get the best available price.
Are there change fees?
On selected flights and packages, Abbey Travel offers no change fees, giving you more flexibility.
How does Abbey Travel protect my money?
All customer funds are fully protected through licensing and bonding. This means your money is safe, even in the unlikely event of insolvency.
What does the 7 Day money back guarantee mean for my insurance purchase?
If the cover of the policy you have purchased is not suitable for you and you want to cancel your policy, you must contact Club Travel online by selecting flight changes and request a refund in the comments box within 7 days of purchasing your policy. In line with the conditions of your policy we will refund the premium you have paid.
We will not refund your premium if you have travelled or made a claim before you asked to cancel the policy within the 7-day period.
What are pre-existing medical conditions?
Our insurance does not cover claims that arise from the circumstances below. These conditions apply to you, or anyone upon whose ill health would force you to cancel or cut short your trip.
Any person who is travelling with a pre-existing medical condition or has taken prescribed medication within the last 2 years must contact the Medical Screening number on 0818 286 274 to declare their condition otherwise there is no cover for that pre-existing medical condition.
There is no cover available for persons travelling, or a third party relative, with a terminal prognosis or those awaiting results of tests or medical investigations.
There is no cover for medical expenses if the insured is travelling with the intention of obtaining medical treatment abroad, if the insured has been advised not to travel and if the insured is not taking recommended treatment or prescribed medication, as directed by a medical practitioner.
Travel Documents & Baggage
How will I receive my tickets and travel documents?
Abbey Travel provides e-tickets and confirmations by email. You won’t need paper tickets.
What baggage is included in my booking?
Baggage allowance varies by airline. Low-cost carriers often include only a small cabin bag, with additional baggage available at extra cost. Full details will be shown when booking.
What hand baggage can I carry?
Please check with the airline you are travelling with for guidelines on hand baggage.We recommend you always carry the following items in your hand baggage:
- Valid passport and Visas
- Your travel documents
- Contact details for your travel agent and insurer
- Any medicines needed during your flight
Do I need a passport for all holidays?
Yes. A valid passport is required for all international travel. It is your responsibility to check passport and visa requirements for your destination.
What is APIS?
Advance Passenger Information or APIS is passport and associated information, which the governments of various countries require Airlines to collect from passengers prior to travel.
It is important to note that you can be denied boarding if you have not submitted this information prior to check-in.
What information is required?
- Passport Info (country of issue, passport number, date of birth, expiry date etc)
- Country of Residence
- Full Destination Address (incl. Zip code) or Alien Registration / Green Card
- Antigua & Barbuda
- Australia
- Barbados
- Bermuda
- Canada
- China (except Hong Kong)
- Cuba
- Dominica
- Grenada
- Guyana
- Jamaica
- Japan
- Korea
- Kuwait
- Mexico
- New Zealand
- South Africa
- Spain
- St Kitts and Nevis
- St Vincent and the Grenadines
- Thailand
- Trinidad and Tobago
- United Arab Emirates
- United Kingdom and USA
There are new destinations being added to this all the time, so make sure to check at the time of booking if APIS is required for your destination or transit point.
ESTA Visa
It is essential that you complete the ESTA form before you travel to receive travel authorisation. The form must be filled out at the latest 72 hours prior to departure, but it is recommended that you complete it as soon as you plan your journey.
This procedure applies to adults and children (whatever their age). The information requested includes passport number and country of residence.
In most cases, electronic travel authorisation is granted online almost immediately by specifying authorisation approved. It is valid for a period of two years or until expiry of the passport.
Package Holidays
How do I pay the balance of my holiday?
You can pay online on this link Manage My Booking.
You can also pay in our offices either by card or in cash.
When will I receive my tickets for my holiday?
You will receive your tickets for your holiday 10 days prior to travelling once your balance is paid in full.
What if I want to change, add or remove passengers from my booking?
If, after booking, you or any member of your party is unable to proceed with your holiday or wish to change any details we will try to facilitate these changes. A request for alteration is required in writing and will incur a charge. Further details are provided in your booking terms and conditions.
As soon as you require changes to be made, please contact us as amendments and fees depend on how close you are to going on holiday. Please note that sometimes alterations are impractical depending on the hoteliers and other service providers involved in your booking.
How old do I have to be to book a holiday?
The minimum age to make a holiday booking is 18 years.
Travel Documentation
What documents do I need to take with me to the airport?
Non-Irish passport holders should consult the Embassy of their destination country regarding any special documentation for the countries they are visiting and/or transiting or for return to Ireland.
It is your responsibility to check with the applicable Embassy to see whether the destination(s) that you are visiting requires a visa.
If you fail to do so, you will be solely responsible for any cost, loss or damage which you or we incur because of your failure.
DOCUMENTATION
Your passport must be valid for at least 6 months after your return date of travel.
Ensure that you have received all travel documents, i.e. flight tickets or e-ticket information, hotel or car vouchers and your insurance certificate.
VISA REQUIREMENTS
Visa requirements vary based on the country you are visiting, purpose of your visit and the length of stay. You should contact the local Embassy.
HEALTH INFORMATION
For details on immunisation, you need you should check www.tmb.ie. It is your responsibility to ensure you have the correct immunisations for the countries you are intending to visit.
General Questions
Why should I book with Abbey Travel?
Abbey Travel is one of Ireland’s longest-established travel agents, offering low deposits, flexible payments, a price match guarantee, and full financial protection.
How can I contact Abbey Travel?
You can contact our team by phone, email, or through the AbbeyTravel.ie online contact form. Our travel experts are here to help you with every step of your holiday booking.
Abbey Travel's main office is in Dublin City Centre on 43/45 Middle Abbey Street, Dublin 1. Telephone: 01 804 7100
In what time zone are the times listed on my itinerary?
All departure and arrival times on your itinerary are in the local time zone of the departing airport and arriving airport.
Hand Luggage & Restricted Items
Please check www.daa.ie for the latest information regarding the carriage of liquids and other restricted items in your carry-on luggage.
Checking in Baggage?
Details of checked baggage allowance specific to your itinerary will be shown on your ticket. If you exceed the permitted baggage allowance airlines will make additional charges.
Frequent Flyers
If you have frequent flyer membership, please contact us and we will add the details to your booking. We are unable to exchange frequent flyer points / miles for new flights. Also please be advised that not all flights are eligible to accumulate frequent flyer points.